Last Updated: July 18, 2026

At Senabooks, customer satisfaction is important to us. We carefully package and ship every order to ensure your books arrive in excellent condition. If you are not completely satisfied with your purchase, we’re here to help.

Please read our Return & Refund Policy carefully before requesting a return or refund.

Return Eligibility

We accept returns for eligible items within 30 days of the delivery date.

To qualify for a return, the item must:

  • Be unused and in its original condition.
  • Be free from writing, highlighting, stains, tears, or other signs of use.
  • Be returned in its original packaging whenever possible.
  • Include any promotional items or accessories received with the order.
  • Be accompanied by proof of purchase or your order number.

Returns that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective, or incorrect:

  • Signed or autographed books.
  • Personalized or custom-printed books.
  • Limited edition or collector’s edition items (unless defective).
  • Clearance or final sale items.
  • Gift cards.
  • Books showing signs of use, damage, or misuse caused by the customer.
Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong book, please contact us within 7 days of delivery.

Please provide:

  • Your Order Number.
  • Photos of the damaged or incorrect item.
  • Photos of the shipping package.
  • A brief description of the issue.

After reviewing your request, we may provide:

  • A replacement copy.
  • A partial refund.
  • A full refund.
  • Store credit.

The appropriate resolution will depend on the circumstances.

How to Start a Return

Before returning any item, please contact our customer support team.

Include the following information:

  • Order Number
  • Full Name
  • Email Address
  • Reason for Return
  • Photos (if applicable)

If your request is approved, we will provide detailed return instructions.

Returns sent without prior authorization may not be accepted.

Return Shipping

Unless the return is due to our error or a defective product, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as Senabooks cannot guarantee receipt of returned packages without tracking.

Original shipping charges are generally non-refundable unless required by applicable law.

Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method.

Please allow:

  • 2–5 business days for inspection.
  • 5–10 business days for your bank or payment provider to process the refund.

Refund processing times may vary depending on your financial institution.

Partial Refunds

A partial refund may be issued in situations such as:

  • Books returned with minor cosmetic damage not caused during shipping.
  • Items returned without original packaging.
  • Orders missing non-essential promotional materials.
  • Returns approved outside the standard return period at our discretion.
Order Cancellations

Orders may be cancelled before they have been packed or shipped.

Once an order has been processed or handed over to the shipping carrier, it can no longer be cancelled.

If you need to cancel an order, please contact us as soon as possible.

Refused Deliveries

If an order is refused or returned because of an incorrect shipping address provided by the customer, any applicable shipping fees, return shipping costs, customs duties, or carrier charges may be deducted from the eligible refund amount.

Exchanges

At this time, we do not offer direct product exchanges.

If you would like a different book, we recommend requesting a return (if eligible) and placing a new order separately.

Fraud Prevention

To protect both our customers and our business, Senabooks reserves the right to refuse refund requests that appear fraudulent, abusive, or inconsistent with this policy.

Contact Information

Senabooks

Customer Support Email: [email protected]

Business Hours: 

Monday – Friday

9:00 AM – 5:00 PM (Your Local Time)

If you have any questions regarding returns, refunds, or your order, please contact our customer support team. We are committed to resolving your concerns fairly, promptly, and professionally.