Shipping Policy

Last Updated: July 18, 2026

Thank you for shopping with Senabooks.

We are committed to delivering your books safely and efficiently. Every order is carefully packed and inspected before shipment to help ensure your books arrive in excellent condition.

Please read the following Shipping Policy before placing your order.

Order Processing

All orders are processed after payment has been successfully authorized.

• Processing Time: 1–3 Business Days.
• Large orders or special orders may require additional processing time.
• Orders are processed Monday through Friday, excluding public holidays.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information (when available).

Shipping Destinations

We currently ship throughout the United States and to selected international destinations.

If your country is unavailable during checkout, please contact our customer support team before placing your order.

Estimated Delivery Times

Estimated delivery times begin after order processing has been completed.

Delivery times are estimates only and may vary depending on carrier operations, customs processing, weather conditions, or peak holiday seasons.

Shipping Rates

Shipping costs are calculated automatically during checkout based on:

• Shipping destination.
• Package weight.
• Package dimensions.
• Selected shipping method.

Free shipping promotions may be available during selected campaigns.

Order Tracking

Once your order has been been dispatched, you will receive a shipping confirmation email with tracking information.

Tracking updates may require 24–48 hours before becoming available through the shipping carrier.

Book Packaging

Every order is carefully packaged to help protect your books during transit.

Depending on the size and quantity of your order, we may use:

• Protective mailers.
• Cardboard book wraps.
• Shipping boxes with protective cushioning.

Our goal is to ensure your books arrive in excellent condition.

Shipping Delays

While we make every effort to ship orders on time, occasional delays may occur due to circumstances beyond our control, including:

• Carrier delays.
• Severe weather.
• Customs inspections.
• High seasonal demand.
• Natural disasters.
• Incorrect shipping information.

We appreciate your patience should these situations occur.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

If an incorrect or incomplete address is provided:

• Delivery may be delayed or returned by the carrier.
• Address changes cannot be guaranteed once an order has been shipped.
• Additional shipping charges may apply if reshipment is required.

If you notice an error after placing your order, please contact us immediately.

Lost or Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery.

Please include:

• Order Number.
• Photos of the damaged book(s).
• Photos of the shipping packaging.
• A brief description of the issue.

If your tracking shows “Delivered” but you have not received your package, please first check with household members, neighbors, your building management, or the shipping carrier before contacting us.

Multiple Shipments

Orders containing multiple books may be shipped separately depending on inventory availability or fulfillment location.

If applicable, separate tracking information will be provided for each shipment.

Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, VAT, or other local fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated during checkout.

Refused or Undeliverable Orders

If an order is refused by the recipient or returned because delivery could not be completed, any applicable return shipping fees, customs charges, or carrier fees may be deducted from any eligible refund in accordance with our Return & Refund Policy.

Holiday Shipping

During holidays and major promotional periods, processing and shipping times may be longer than usual due to increased order volumes.

We recommend placing holiday orders as early as possible.

Contact Information

Senabooks

Customer Support Email: [email protected]

Business Hours: 

Monday – Friday

9:00 AM – 5:00 PM (Your Local Time)

If you have any questions regarding shipping, delivery, or your order status, please contact our customer support team. We are committed to providing prompt, reliable, and professional assistance.